Privacy Policy
Nevada Laser Clean LLC
Nevada Laser Clean LLC (“Nevada Laser Clean,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, how we use it, how we may disclose it, how we protect and retain it, and the choices available to you. This Privacy Policy applies to information collected through our website, contact forms, telephone communications, email communications, SMS/text messaging program, and other interactions with Nevada Laser Clean LLC.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Nevada Laser Clean LLC, we may collect the following categories of information:
Contact Information
We may collect:
Name
Email address
Mobile or other telephone number
Mailing or service address
Company or organization name
Preferred method of contact
Service and Project Information
When you request an estimate, consultation, or service, we may collect information such as:
Property or project location
Description of the requested work
Type and condition of materials or surfaces
Photographs, videos, or other project-related files you provide
Scheduling information
Estimate and service information
Communications regarding your project
Customer-service requests
Transaction and Payment Information
If you purchase services from us, we may collect information related to your transaction, such as:
Billing information
Amounts charged or paid
Invoice and payment status
Transaction records
Payment card information may be processed directly by a third-party payment processor. Nevada Laser Clean LLC may not receive or store complete payment card numbers when payments are processed through such a provider.
SMS/Text Messaging Information
If you voluntarily opt in to receive text messages from Nevada Laser Clean LLC, we may collect and maintain:
Your mobile telephone number
Date and method of consent
Records showing the language presented when consent was obtained
SMS message history
Opt-in status
Opt-out requests
HELP requests
Other information necessary to administer our messaging program
Website and Device Information
When you visit our website, certain information may be collected automatically, including:
Internet Protocol (IP) address
Browser type
Device type
Operating system
Referring website
Pages viewed
Approximate date and time of visits
Website interactions
Cookies or similar technologies
2. How We Collect Information
We may collect information:
Directly from you when you submit a website form
When you request an estimate or service
When you call, email, or text us
When you opt in to SMS communications
When you enter into a service agreement with us
When you make a payment
Automatically through our website and related technologies
From service providers that assist us with website hosting, communications, payments, scheduling, customer management, or similar business functions
3. How We Use Information
Nevada Laser Clean LLC may use personal information to:
Respond to inquiries
Prepare and provide estimates
Schedule services
Communicate regarding appointments
Provide requested laser cleaning and restoration services
Provide project and service updates
Communicate regarding service completion
Process and maintain payment and transaction records
Provide customer support
Send SMS messages when you have opted in
Maintain customer and business records
Improve our website and services
Protect our website, business, customers, and systems
Prevent fraud or misuse
Enforce our agreements
Comply with legal, regulatory, tax, insurance, accounting, or recordkeeping obligations
Establish, exercise, or defend legal claims
4. SMS/Text Messaging Privacy
Nevada Laser Clean LLC offers an optional SMS/text messaging program for customers who voluntarily consent to receive text messages.
Messages may include:
Estimate notifications
Appointment confirmations
Appointment reminders
Scheduling and rescheduling information
Service notifications
Project status updates
Service completion notices
Payment-related communications
Responses to customer questions
Customer-support communications
Consent to receive SMS messages is not a condition of purchasing goods or services from Nevada Laser Clean LLC.
Mobile Information and SMS Consent
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be sold, rented, transferred, or shared with any third parties or affiliates for their own marketing or promotional purposes.
Nevada Laser Clean LLC may provide mobile information to service providers that perform services on our behalf and are necessary to operate or deliver our SMS program, such as telecommunications carriers, messaging platforms, technology providers, and other vendors involved in transmitting or administering messages.
Such providers may use the information only as necessary to provide services to Nevada Laser Clean LLC and are not authorized by us to use SMS consent information for their own marketing or promotional purposes.
SMS Frequency and Charges
If you opt in, you may receive up to 10 SMS messages per month from Nevada Laser Clean LLC.
Actual message frequency will depend on your appointments, projects, service activity, and communications with us.
Message and data rates may apply according to your wireless carrier and mobile plan.
Opting Out
You may opt out of SMS messages at any time by replying:
STOP
After you submit a STOP request, we will send an opt-out confirmation message. You will then receive no further SMS messages from that messaging program unless you subsequently provide consent to receive messages again.
Getting Help
For assistance with SMS messages, reply:
HELP
You may also contact Nevada Laser Clean LLC at:
Phone: 775-593-7773
Email: service@nevadalaserclean.com
5. How We Share Information
Nevada Laser Clean LLC does not sell personal information for marketing purposes.
We may disclose personal information when reasonably necessary to the following categories of recipients:
Service Providers
We may use third-party providers to assist with functions such as:
Website hosting
Email services
SMS/text message delivery
Scheduling
Customer management
Cloud storage
Payment processing
Accounting
Website analytics
IT and cybersecurity
Professional services
These providers may receive only the information reasonably necessary to perform services for us.
As stated above, mobile information and SMS opt-in consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Legal and Compliance Purposes
We may disclose information if reasonably necessary to:
Comply with applicable law
Respond to a valid subpoena, court order, or governmental request
Protect our legal rights or property
Protect the safety or security of our customers, business, or others
Investigate fraud or suspected unlawful activity
Establish, exercise, or defend legal claims
Business Transactions
If Nevada Laser Clean LLC is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, information may be disclosed as reasonably necessary in connection with that transaction, subject to applicable law.
SMS opt-in consent is not transferred to another business for that business's independent marketing or promotional messaging.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and help protect the website.
Depending on the technology used on our website, third-party service providers such as hosting or analytics providers may automatically collect information concerning website activity over time.
You may be able to control cookies through your browser settings. Disabling cookies may affect the operation of certain website features.
7. Third-Party Tracking
Depending on the website services and analytics tools enabled by Nevada Laser Clean LLC, third-party service providers may collect certain technical information regarding your use of our website.
Nevada Laser Clean LLC does not authorize third parties to use mobile telephone numbers or SMS consent information collected through our messaging program for cross-site advertising, independent marketing, or promotional purposes.
8. Data Retention
Nevada Laser Clean LLC retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, contractual, accounting, tax, insurance, legal, dispute-resolution, and regulatory purposes.
Retention periods may vary depending on the type of information involved.
Customer, project, estimate, invoice, and transaction information may be retained after completion of services as reasonably necessary for business records and legal compliance.
SMS consent, opt-out, and related messaging records may be retained after you unsubscribe when reasonably necessary to document consent, honor your preferences, demonstrate regulatory compliance, resolve disputes, or protect legal rights.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our business practices and applicable law.
9. Security
Nevada Laser Clean LLC uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
No method of transmission over the Internet, electronic storage system, email system, or mobile communication system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
10. Access, Correction, and Deletion Requests
You may contact Nevada Laser Clean LLC to request:
Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of personal information, subject to applicable exceptions
Information about our privacy practices
Withdrawal from optional communications
We may need to verify your identity before processing certain requests.
We may retain information when reasonably necessary or legally permitted, including information needed to complete transactions, maintain business records, comply with law, prevent fraud, resolve disputes, enforce agreements, document consent, honor opt-out requests, or establish or defend legal claims.
Requests may be submitted to:
Email: service@nevadalaserclean.com
Phone: 775-593-7773
11. Nevada Privacy Rights
Nevada residents may have certain privacy rights under applicable Nevada law.
Where required by applicable law, a Nevada consumer may submit a verified request directing Nevada Laser Clean LLC not to make a sale of covered information about that consumer.
Nevada Laser Clean LLC does not sell mobile telephone numbers or SMS opt-in consent information.
Privacy requests and verified Nevada requests may be submitted through our designated request contact:
Email: service@nevadalaserclean.com
Please include sufficient information for us to reasonably verify and process your request.
12. Children's Privacy
Our website and services are intended for adults seeking information regarding Nevada Laser Clean LLC's services and are not directed to children under 13 years of age.
We do not knowingly collect personal information online from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it as appropriate.
13. Third-Party Websites
Our website may contain links to websites, services, or platforms operated by third parties.
Nevada Laser Clean LLC is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of websites you visit.
14. Changes to This Privacy Policy
Nevada Laser Clean LLC may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
When material changes are made, we will post the updated Privacy Policy on our website and revise the “Last Updated” date shown above. Where required by law, we may provide additional notice.
Your continued use of our website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by law.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, your personal information, or our SMS messaging program, contact:
Nevada Laser Clean LLC
Phone: 775-593-7773
Email: service@nevadalaserclean.com